Your order, covered
from cart to driveway.
Add Shipping Protection at checkout for just 2.5% of your cart. If your cover is lost, stolen, or damaged in transit, we replace it — no runaround, no deductible.
100% replacement promise
If a protected order arrives damaged or never arrives at all, we ship a brand-new cover at no cost to you.
What Shipping Protection covers
Three things go wrong between our warehouse and your door. We’ve got all of them.
Damaged in transit
Box crushed, cover torn or soaked before it reached you? We replace it free — just send a photo.
Lost packages
Tracking stalls or the carrier loses your parcel? We chase it down and reship without the wait.
Porch theft
Marked delivered but stolen from your doorstep? A protected order is replaced at no cost.
If something happens, here’s what we do
One message is all it takes. Our team handles the rest.
Tell us what happened
Message our team with your order number. For damage, add a quick photo — that’s all we need to start.
We investigate
We verify the order and coordinate with the carrier on your behalf. You don’t chase anyone — we do.
We make it right
Approved claims get a brand-new cover shipped free, or a full refund. No deductible, no hassle.
Most protected claims are approved within 1–2 business days. No deductible, ever.
Adding it takes one tap
Shipping Protection appears as a toggle in your order summary. Flip it on and 2.5% of your cart is added — flip it off any time before you pay.
Try the toggle — this is a live preview of the checkout option.
What’s covered
Covers physically damaged during shipping
Packages lost or never delivered by the carrier
Confirmed porch theft after a “delivered” scan
Free replacement cover or full refund, your choice
×What’s not covered
–Normal wear, fading or damage after use begins
–Wrong size ordered (see our Perfect-Fit Guarantee & returns)
–Incorrect shipping address entered at checkout
–Claims reported more than 7 days after delivery
Common questions
Peace of mind for 2.5%
Add Shipping Protection on your next order, or reach our team if something’s already gone wrong.