How can we help?

Processed within 24 hours

Every order is processed and shipped the same day, or at most within 24 hours, so your cover reaches you as quickly as possible.

Free shipping on all orders

Enjoy free shipping on all orders within the United States and Canada via trusted carriers like UPS and FedEx. Orders shipped outside the USA or Canada are not eligible for free shipping — see international shipping below for rates.

Express & overnight options

Need it sooner? Express shipping starts at $25 and overnight at $55, depending on the product's weight. Choose your option at checkout. Note that express and overnight are unavailable for PO Box addresses.

Yes. We ship worldwide for a flat rate of $120 via FedEx or USPS, with typical delivery in 5–7 business days depending on your location.

International shipments (any country outside the USA and Canada) may be subject to duties or taxes charged by the recipient’s country. We have no control over these charges. See “Customs & import fees” below for details.

What is customs duty?

Customs duty is a fee imposed by local customs authorities when goods are imported into a country. The amount depends on the destination country's rules and the value and type of goods.

Do I need to pay it at CarCoverStore?

You won't pay customs fees when ordering from our USA or Canada stores. For all other regions, you may incur charges from your local customs authority.

What if I don't pay the customs fee?

If you decline the customs fee, we'll need confirmation from the courier that your parcel is being returned to us before we can process a refund. In some cases a shipping and handling fee may be deducted.

Once your order ships, you’ll receive an email titled “Your Order is on the Way” with a tracking link. You can also log into your account to track your order at any time.

Tracking hasn't updated?

Tracking typically updates every 24–48 hours, and occasional delays happen in transit. If there’s been no update for more than six business days, please reach out to our support team so we can look into it.

No problem — at checkout we only ask for the shipping address, so you can send your cover anywhere. Just double-check the address is entered correctly before you place the order.

We'll do our best, but once an order is placed changes can't be guaranteed. If it hasn't shipped yet, we'll make every effort to update it; if it has left our warehouse, we'll ask the courier to reroute it, which is subject to their policies.

If an incorrect address was entered at checkout, we are not liable for lost orders and cannot offer refunds or replacements. To request a change, call us at 1-800-726-9451 as soon as possible, or open a support ticket outside business hours.

We ship fast — often the same day — so reach us quickly. If your order hasn’t shipped, changes and cancellations can usually be made.

If it has shipped, we may be able to recall the package for a $25 fee and reship the item you want instead. If we can’t recall it, contact our RMA team within 30 days to start an exchange or return.

Missing items

Your order may ship in separate packages when items come from different warehouses. Check your shipping emails — if you see “Some Items in Your Order Are on the Way,” the rest is following shortly. All missing-item claims must be made within 7 days of delivery.

Received the wrong item

If you received an incorrect, wrong, or damaged item, contact us with your order number, the name of the item you were expecting, and a photo of what you received. Claims for a wrong item must be made within 14 days of delivery.

Select your year, make, model and trim and we'll match you to a cover cut from that vehicle's exact pattern. Every cover is backed by our Perfect-Fit Guarantee.

Pick the closest match and contact us. In most cases the same pattern applies, and our specialists will confirm the right cover for your trim before it ships.

Standard covers are cut for factory dimensions. If you have roof racks, antennas or a spoiler, let us know and we’ll recommend the right option or adjustments.

Yes. The outer layers block rain and snow while the weave still vents heat and moisture, so condensation and mildew don’t build up underneath.

Hose it down or wipe with mild soap and water while it's on the vehicle, then air dry. Don't machine wash or tumble dry.

Bronze and Black Satin suit indoor use; Silver handles light outdoor duty; Gold and Supreme Shield are built for full outdoor and extreme climates.

1. Contact us

Email RMA@carcoverstore.com within 30 days of your delivery date. Include your full name, order number, reason for the return, and whether the package has been opened.

2. Approval

Once your request is reviewed and approved, we'll send instructions on how to return the item to us.

3. Receive your refund

After our warehouse processes your return, we'll refund your original payment method and email you a confirmation. Please allow 1–5 business days for it to appear. Refunds are issued only to the original payment method, with no exceptions.

Exchanges are accepted within 30 days of purchase. We'll adjust for the price difference between the two items and apply shipping based on your location. If the new product costs less, we'll refund the difference.

Yes. We extend our standard 30-day window for the festive season:

•  Purchases made between November 1 and January 1 are eligible for return until January 31.

•  Purchases made from January 2 onward follow the standard 30-day policy.

Our warranty protects against defects in materials and craftsmanship for as long as you own your cover. As the original purchaser, you're entitled to unlimited replacement covers while you keep the item. The warranty is non-transferable and applies only to the original buyer.

It operates on a prorated basis from your purchase date — and your prorated cost is always calculated on your original purchase price, even if the product price rises over time. We'll never ask you to return a defective item. Keep your receipt or order ID handy to make claims quick and easy.

Submit a ticket to our warranty team and we'll respond promptly. To speed things up, please include:

•  Your full name — matching the name used at purchase.

•  Order ID — so we can locate your order quickly.

•  A description of the issue — what went wrong and when.

•  Photos that clearly show the problem.

All warranty claims are handled by email for clear, organized communication. For full terms, see our Warranty Policy in the Terms & Conditions.

We accept all major credit and debit cards, plus PayPal, Apple Pay, Google Pay, Meta Pay, and Shop Pay — whether you're on mobile or desktop.

Do you offer financing?

Yes. Through Shop Pay Installments (powered by Affirm) you can split your purchase into biweekly or monthly payments with “Buy Now, Pay Later” plans, including reminders before each installment.

Yes — free shipping on all orders, every time, with no hidden fees. Check the site regularly for special discounts and seasonal promotions applied automatically at checkout.

Absolutely. Our checkout uses industry-standard encryption and secure payment gateways, and we never store sensitive payment details — so your information stays safe and confidential.